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Secretary of State branch operations move to appointment-only for three weeks

           Safety precautions being taken to slow the spread of coronavirus

LANSING, MICH. –Secretary of State Jocelyn Benson announced at a press conference today that all 131 Michigan Secretary of State branch offices will be changing operations to slow the spread of the coronavirus. During the three-week period from March 16 to April 6 branches will only offer services for critical transactions that must be conducted in-person and only by appointment. “Walk-ins” will be asked to make an appointment, for the same day if available.

“The goal is to eliminate any potential crowding in our offices, and thereby support the work of Governor Whitmer and her administration to protect the health of all state employees and Michiganders,” said Benson.

The types of transactions available in-person at branches during this three-week period will be limited to the following three critical services:

  • New driver’s licenses and state IDs
  • Title transfers
  • Testing for an original commercial driver’s license, chauffer’s license, mechanic’s license, motorcycle license, and recreational vehicle license

During the three-week period the number of appointments available will be increased, and same-day appointments will continue to be available. Services will also continue to be available online, by mail and at new self-service stations across the state, many of which accept cash. Saturday branch services will be suspended but weekday hours will be expanded as follows:

  • Mondays, Tuesdays, Thursdays and Fridays: 8 a.m. to 6 p.m.
  • Wednesdays: Remain 11 a.m. to 7 p.m.

All existing appointments, including those not for the three limited transaction types, will be honored. Those who have appointments scheduled for non-critical services are asked to consider cancelling them in order to make the slot available for someone else. Before scheduling an appointment, Michiganders are strongly encouraged to use online, self-serve kiosk and renewal-by-mail options. The Department of State will also lift the restriction that requires demonstration of insurance to renew driver’s licenses.

Branch staff will utilize the hygiene practices recommended to prevent the spread of the virus, and cleaning and sanitization protocols have been upgraded at all offices. Benson called on those who do need to utilize an in-person appointment to play their part in the preservation of public health by using hand sanitizer and disinfecting wipes when visiting a branch office.

Appointments can be made at and by calling 888-SOS-MICH.