911! That’s the number you call when you’re in an emergency. It’s National Public Safety Telecommunicators Week, and to honor the local 911 dispatchers, Alpena’s director has a few special words for his own staff.
Often times when there’s an emergency we hear the sirens and see first responders on hand, but what about those who actually work behind the scenes taking emergency phone calls?
It’s a 24/7 job to keep Alpena residents calm during their time of need, Francisco said he’s amazed how well his staff holds their emotions in to make sure that the caller’s emergency gets completed.
Francisco has only been on the job since March but already has some goals in mind to make sure his dispatchers are ready to take on more.